Our Opportunity:
Chewy is looking for an Associate Director to join our Site Experience Team. This leader will directly own site merchandising, customer journey strategies, and the content roadmap for a high visibility set of product categories that are strategic to Chewy’s growth. This customer-obsessed leader will help create a ‘best-in-class’ experience, driving product discoverability and presentation across the Chewy site. The ideal candidate will have retail and/or e-commerce experience, and will be a data-driven leader, who is comfortable working and influencing cross-functionally. The business is evolving quickly, so this leader will have a clear point of view, but be flexible enough to pivot as needed based on shifting landscape and business demands.
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What You'll Do:
- Create a “best-in-class” everyday shopping experience for the Pet Supplies (“Hard Goods”) businesses, including promotional activations (Holiday/Cyber Events, and other large-scale promotional events), and showcasing our Private Brand offerings
- Prioritize the customer, thinking through the end-to-end experience for pet parents
- Direct a team as they execute category specific site merchandising optimizations, determining the attribute structure, navigation pathways and landing experiences to best drive product discoverability and presentation
- Build business cases to support product resourcing requests for high value website functionality
- Utilize web analytics and data to guide ongoing improvements and optimize site merchandising tools to drive category traffic and increase conversion
- Lead a team of site merchandising folks (currently 2-3)
What You'll Need:
- College degree in business-related field
- 10+ years work experience, with 2+ years in ecommerce
- “Owner” mindset – you own the vision, strategy, and execution
- Strong written and verbal communication skills
- Ability to work effectively and influence cross-functionally
- Demonstrate a data-driven approach to problem solving and prioritization
- Ability to think ahead and set plans in motion for future growth
Bonus:
- MBA
- Experience in e-commerce back-end operations and Google Analytics
- Familiarity with SQL
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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