LabCorp is seeking a Technical Research CSSR to join our team.
As a part of the LabCorp Contact Center team, you can be a part of and connected to something amazing. Delivering World Class Diagnostics, Bringing Innovative Medicines to Patients Faster and Changing the way Care is Provided is the LabCorp Strategy!
Our Technologist Representatives are Customer advocates that make a difference in lives every day. You will be responsible for correcting/re-resulting test reports and research for complex client issues. You will also be responsible for speaking with clients to respond to technical questions. You will work with LabCorp clients, regional laboratories and lab technical staff to build relationships and provide personalized customer service.
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The shift for the position will be Monday-Friday 8:00am- 4:30pm EST
Requirements :
- This position requires a Medical Technologist Degree w/ 2 years of experience.
- Minimum 1 year of applicable client contact experience
- Minimum 1 year of applicable test resulting experience
Responsibilities of the Contact Center Technical Research CSSR -
- Use your medical experience and knowledge to respond to customer inquiries and problems.
- Research complex issues and questions using multiple databases.
- Ensure that all relevant Corrected Report and Amended Report guidelines are followed
- Call clients with outcome resolution for client requested repeat studies
- Ability to work with internal and external resources, including technical lab managers, to deliver expedited problem resolution.
- Provide education and status on customer requests.
- Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred.
- Demonstrated ability to listen, collect data, prioritize requests, manage conflict and follow report format compliance guidelines.
- Follow procedures and departmental processes, including escalation to management team when necessary.
- Ability to work regularly scheduled shift where lunches and breaks are scheduled.
- Other duties as assigned.
We are building a dynamic, passionate, and caring team of professionals. If you have a passion for helping others and delivering an exceptional experience to our Hospital based laboratory clients, we have an opportunity for success as a Contact Center Customer Service Advocate.
Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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