Sr Representative Claims - CH08BE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Senior Claim Representative is a claim handling role within the Complex Claims Unit - Bodily Injury (CCU-BI). CCU is a highly specialized claim organization responsible for the management of latent bodily injury (asbestos, sexual molestation, opioid, toxic tort) claims brought against The Hartford's insureds. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures.
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Responsibilities:
Demonstrate the ability to timely manage medium to large exposure accounts exhibiting detailed claim knowledge, a well-reasoned analytical focus and a claim resolution strategy. Other responsibilities include:
• Provide proactive communications to customers and business partners in the management of claims
• Respond to inquiries from customers and provide superior customer service
• Review and analyze multiple complex policies and coverage parts
• Write and articulate clear and concise coverage positions
• Conduct investigations regarding claims and/or lawsuits
• Manage litigation and counsel, inclusive of litigation planning, budgeting and implementing a liability resolution strategy
• Develop coverage, liability and damages assessments and provide recommendations to leadership
• Pursue coverage and liability risk transfer against other liable parties and insurance carriers
• Conduct complex negotiations and articulate coverage/liability positions
• Attend mediations and trials as necessary
• Manage expenses, reserves and financial transactions
• Consistently maintain up to date claims metrics
Required Qualifications:
• 3+ years claim handling experience
• Experience in handling affirmative/defensive risk transfer
• Strong verbal and written communication skills
• Strong analytical and critical thinking skills
• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
• Strong customer service and active listening skills
• Strong time management and organization skills
• Strong negotiation and conflict resolution skills
• Working proficiency with MS Office, especially Word and Excel
Preferred Qualifications:
• Prior latent bodily injury claim handling experience
• Active Property & Casualty State Insurance Adjuster license
• Bachelor's Degree
• General liability claim handling experience
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$61,600 - $92,400
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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