Job Description
Operations Strategy Lead
Roles and responsibilities for the overall success of the proposal development process within the Operational Strategy Unit; from RFP receipt through client decision.
- Provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables, resulting in an increased RFP hit rate, and positive business growth.
- Leverages all opportunities to achieve targets while enhancing customer relations.
- Primarily responsible for RFPs and supplemental documents for complex, multi-region, multi-service clinical development projects/programs, partnership and prospective selling initiatives and related client deliverables.
- Converts commercial win strategy into operational strategy that maximizes RFP hit rate resulting in business growth for HemOnc; determines the level of proposal deliverable and key operations messages and supports the triage process within clinical operations to meet proposal deliverables.
- Ensures budget reflects operational strategy and manages operations proposal deliverable in order to achieve PPD profitability targets.
- Collaborates with therapeutic and cross functional leadership team to assess success and profitability and ability to execute to plan, assessing process and bidding algorithms.
- Drives the development of the operations segment of the proposal deliverable within prescribed timelines, disseminates operational strategy to proposal team and develops KPI's, ensuring a successful operations segment of the deliverable.
- Partners with Clinical operations, Commercial organization and MMS to enhance proposal efficiency management in order to decrease COS.
- Directs operations escalation process and advises commercial strategy team.
- Recommends and supports revisions per processor Clinical Operations post-award to successfully execute proposal.
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Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15+ years') or equivalent combination of education, training, & experience.
Ideal candidate will have therapeutic experience in relevant therapeutic area to be supported-General Medicine, Critical Care, Cardiovascular/Metabolic, Infectious/Respiratory Disease, Hematology/Oncology, Neuroscience, Vaccines, PPAS, Government). Previous Clinical
Operations and/or Project Management experience in clinical trial delivery, has supported operational delivery of multiple projects of varying complexity as a global project lead and/or an oversight director, including different phases and designs, including a strong grasp of operations finance and management, presentation skills, and contract (SOW) negotiation Band/level will be dependent upon relevant experience.
Knowledge, Skills and Abilities:
- Proven leadership skills in a matrixed environment; proven ability to effectively influence executive/c-suite team members relative to contribution to client deliverables
- Comprehensive understanding of the clinical project management, the business organization and functional areas and business strategy
- Excellent customer relationship management skills and strong commercial acumen
- Ability to work in a high pressure/time sensitive environment including the ability to handle multiple issues on multiple projects simultaneously
- Expertise in proposal development and demonstrated strategic planning skills
- Strong organizational agility, negotiation skills, and demonstrated drive for results
- Proven ability to build peer relationships and effective teams with demonstrated global and cultural awareness
- Effective coaching, persuasion and mentoring skills
- Excellent analytical skills, oral and written communications, strong attention to detail, prioritization and time management proficiencies
- Comprehensive understanding of sponsor/CRO business practices and advanced knowledge of operational/financial practices, SOPs, GCPs, and FDA/ICH guidelines with the ability to analyze and evaluate processes and procedures