Loss Prevention Customer Service Associate II

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 0283, 2676 Canyon Springs Pkwy, Riverside, Ca. 92507

ROLES AND RESPONSIBILITIES: LP CSA II (TACTICAL UNIFORM)

• Acts as a visual deterrent to prevent potential loss/dishonesty.
• Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.
• Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.
• Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).
• Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.
• Properly responds to Merchandise Protection Pedestal Activation.
• Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.
• Performs a closing safety sweep of the store with a member of management.
• Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.
• Adheres to all Company Policies and Procedures, including Loss Prevention policies.
• Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.
• Documents required incidents in AIIM (case management).

• The Customer Service Associate II (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA II (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
• Maintains a proper and professional stance in the designated area at the front of the store.
• Wears the Company-issued CSA II Tactical Uniform consisting of a tactical vest and black shirt.
• The CSA II provides their own black pants and black shoes.
• Responds to customer inquiries.
• Properly responds to Merchandise Protection Pedestal Activation.
• Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
• Documents required incidents in case management.

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• Career development opportunities
• TAAP - TJX Associate Assistance Programs
• Be a part of an inclusive team
• Flexible work schedules